Television Repair in Nairobi, Kenya >0704843613

Need help right now? Call or WhatsApp: 0704843613

 Summary

Still stuck? Call or WhatsApp us on 0704843613 for fast, expert Sony TV repair support.

 Quick Fixes You Can Try Right Now (Under 5 Minutes)

1. Power Cycle the TV

Unplug your Sony TV from the wall socket, wait 60 full seconds, then plug it back in. This clears temporary memory faults that cause freezing and restarting loops.

2. Check for Overheating

Feel the back of your TV. If it's very hot, turn it off and let it cool for 30 minutes. Make sure vents are not blocked by a wall or cabinet.

3. Update the Firmware

Go to: Settings → Device Preferences → About → System Software Update. Outdated firmware is one of the top causes of Sony TV crashes.

4. Clear App Cache (For Streaming App Freezes)

Go to: Settings → Apps → [Select App] → Clear Cache → Clear Data

5. Factory Reset as Last Resort

Go to: Settings → Device Preferences → Reset → Factory Data Reset

⚠️ Factory reset erases all settings. Try other steps first.

📖 Detailed Troubleshooting Guide

Cause 1: Software / Firmware Bug

This is the most common cause of Sony Android TVs (and Google TVs) restarting or freezing. Sony regularly releases patches to fix stability issues.

How to fix:

1. Press the Home button on your remote.
2. Go to Settings (gear icon).
3. Scroll to Device Preferences or About.
4. Select System Software Update.
5. Choose Software Update and follow the prompts.
6. Allow the TV to restart after installing the update.

If your TV won't connect to Wi-Fi to update:

• Download the update file from Sony's official support website onto a USB drive.
• Insert the USB into the TV and go to Settings → System Software Update → Update via USB.

Cause 2: Overheating

Sony TVs have thermal protection built in — when the internal temperature gets too high, the TV will shut down or restart automatically to prevent damage.

Signs of overheating:

• TV restarts after being on for 1–2 hours
• The back panel feels very hot to the touch
• A heat-related warning icon appears on screen

How to fix:

1. Turn off the TV and unplug it. Let it cool for at least 30 minutes.
2. Move the TV away from walls — leave at least 10 cm of clearance on all sides.
3. Use a soft brush or compressed air to clean dust from the rear vents.
4. Do not place the TV inside a closed cabinet without ventilation.
5. If overheating persists, the internal fan or heatsink may be faulty. Contact a technician.

Cause 3: Power Supply Problems

A failing or unstable power supply causes sudden restarts, especially when turning up volume or switching inputs.

Signs of a power supply issue:

• TV restarts when changing channels or adjusting volume
• Clicking sounds before the TV restarts
• TV won't turn on after restarting

How to fix:

1. Try plugging the TV into a different wall socket — avoid extension cables.
2. Use a surge protector to stabilize voltage fluctuations.
3. If using a UPS (backup battery), check that it's working properly.
4. If the power supply board is faulty, it must be replaced by a qualified technician.

📞 Suspect a hardware fault? Call or WhatsApp 0704843613 for diagnosis and repair.

Cause 4: Faulty or Conflicting HDMI-CEC (BRAVIA Sync)

BRAVIA Sync allows connected devices (like soundbars, decoders, gaming consoles) to control each other. A misbehaving connected device can send restart or shutdown commands to your Sony TV.

How to fix:

1. Go to Settings → Device Preferences → Inputs.
2. Select BRAVIA Sync Settings (or HDMI-CEC).
3. Toggle BRAVIA Sync to OFF.
4. Observe if the random restarts stop.
5. Alternatively, unplug each HDMI device one at a time to identify the problematic one.

Cause 5: App Crashes (Android / Google TV)

If your Sony TV runs Android TV or Google TV, individual apps like Netflix, YouTube, or DSTV Now can crash and sometimes cause the system to freeze.

How to fix:

Clear Cache:

1. Go to Settings → Apps → See All Apps.
2. Select the problematic app (e.g., Netflix).
3. Choose Clear Cache, then Clear Data.
4. Relaunch the app.

Uninstall and Reinstall the App:

1. Go to Settings → Apps.
2. Select the app → Uninstall.
3. Go to the Google Play Store and reinstall.

Disable Automatic App Updates temporarily:

1. Open the Google Play Store.
2. Go to Settings → Auto-Update Apps → Don't Auto-Update.

Cause 6: Corrupted System Memory or Storage

Over time, the internal storage on Sony Android TVs can fill up or become corrupted, leading to slow performance, freezing, and boot loops.

How to fix:

Check storage:

1. Go to Settings → Device Preferences → Storage.
2. If internal storage is nearly full, delete unused apps or move content to external USB storage.

Perform a Factory Reset:

1. Go to Settings → Device Preferences → Reset.
2. Select Factory Data Reset.
3. Confirm and allow the TV to reset (takes 5–10 minutes).

⚠️ This will erase all apps, settings, and login data. Back up what you can first.

If the TV is stuck in a restart loop and you can't access settings:

1. Unplug the TV.
2. Press and hold the Power button on the TV (not remote) while plugging it back in.
3. Hold for 10–15 seconds until a recovery menu appears.
4. Select Factory Reset from the recovery menu.

Cause 7: Weak Signal or Bad Input Source

A Sony TV connected to a weak antenna signal, faulty HDMI cable, or unstable decoder can freeze on specific channels or inputs.

How to fix:

1. Switch to a different input (e.g., from HDMI 1 to HDMI 2) and see if freezing continues.
2. Replace the HDMI cable — cables degrade over time.
3. Try a different antenna connection or check with your cable/satellite provider.
4. Go to Settings → Channels → Channel Tuning and re-scan for channels.

Cause 8: Automatic System Updates Running in Background

Sony TVs may restart automatically at night to apply downloaded updates. This is normal behavior, but can be disabled if it's disruptive.

How to disable automatic restart for updates:

1. Go to Settings → Device Preferences → About → System Software Update.
2. Turn off Automatic Software Download or set a preferred update time.

🛠️ When to Call a Technician

You should seek professional repair if:

• ✅ The TV restarts within minutes of powering on, every time
• ✅ There is a burning smell or visible damage
• ✅ Factory reset does not resolve the issue
• ✅ The TV is stuck on the Sony logo and won't boot
• ✅ The screen flickers or goes black before restarting
• ✅ You suspect a power board, T-Con board, or mainboard fault

These are hardware issues that require board-level repair or component replacement — do not attempt to open the TV yourself.

 Get Expert Sony TV Repair Help

If you've tried the steps above and your Sony TV is still restarting or freezing, our technicians are ready to help.

 Call or WhatsApp: 0704843613

We offer:

• ✔ Sony TV diagnosis (in-home and workshop)
• ✔ Software re-flashing and firmware repair
• ✔ Power board and mainboard replacement
• ✔ Screen and backlight repair
• ✔ Fast turnaround — most repairs done same day

❓ Frequently Asked Questions

Q: Why does my Sony TV keep restarting by itself? A: The most common causes are outdated firmware, overheating, a failing power supply, or a connected device sending HDMI-CEC commands. Start by power cycling and updating the software.

Q: How do I stop my Sony TV from freezing? A: Clear app caches, update firmware, and check your internet connection. If it freezes on live TV, check your antenna or cable signal quality.

Q: Will a factory reset fix my Sony TV? A: A factory reset fixes software-related freezing and restart issues in most cases. It will not fix hardware problems like a failing power supply or overheating caused by a broken fan.

Q: My Sony TV is stuck on the logo screen — what do I do? A: Hold the power button on the TV itself (not the remote) for 10–15 seconds while it's plugged in. This can force a recovery mode. If that doesn't work, call a technician.

Q: Is it safe to keep using a Sony TV that keeps restarting? A: No. Frequent restarts can indicate electrical or thermal issues that may worsen over time. Get it diagnosed promptly.

Article last updated: May 2026 | For Sony BRAVIA, Android TV, and Google TV models

📞 Call or WhatsApp for repairs: 0704843613