Need your washing machine fixed fast in Fourways? Refitec Kenya provides same-day repair services for all major brands including Samsung, LG, Whirlpool, Bosch, and Hisense. Our certified technicians diagnose and fix common issues like drainage problems, spin cycle failures, water leaks, and unusual noises within 24 hours.
Quick Answers to Common Washing Machine Problems
Why won’t my washing machine drain? Blocked drain pump filter or kinked drain hose. Check and clean the filter at the bottom front panel, straighten the hose.
Machine not spinning? Unbalanced load, worn drive belt, or faulty lid switch. Redistribute clothes evenly or call for professional belt replacement.
Water leaking from the machine? Damaged door seal, loose hose connections, or overloading. Inspect rubber gasket for tears and tighten all connections.
Making loud noises during operation? Foreign objects in drum, worn bearings, or loose parts. Remove coins/buttons from drum; bearings require professional replacement.
Won’t turn on at all? Power supply issue, blown fuse, or faulty control board. Check circuit breaker and power cord before calling a technician.
Clothes still wet after cycle? Clogged drain system, faulty pump, or spin speed setting too low. Clean drain filter and adjust settings; pump issues need repair.
About Refitec Kenya Washing Machine Repair Services
Refitec Kenya has been Fourways’ trusted appliance repair specialist since our establishment, serving homes and businesses throughout Nairobi with professional washing machine repair services. Our team understands that a broken washing machine disrupts your entire household routine, which is why we prioritize quick response times and lasting solutions.
Why Choose Refitec Kenya?
- Same-Day Service Available – Emergency repairs completed within 24 hours
- All Brands Serviced – Samsung, LG, Whirlpool, Bosch, Hisense, Beko, Hotpoint, and more
- Certified Technicians – Trained professionals with years of experience
- Genuine Spare Parts – Quality components with warranty coverage
- Transparent Pricing – No hidden charges, free diagnostic quotes
- Service Guarantee – 90-day warranty on all repairs
Our Service Area in Fourways
We provide comprehensive washing machine repair services throughout Fourways and surrounding areas including Sunninghill, Paulshof, Dainfern, Cedar Lakes, Lonehill, and Bryanston. Our mobile repair units ensure we reach you quickly with all necessary tools and common replacement parts.
Detailed Guide to Common Washing Machine Problems and Solutions
1. Washing Machine Won’t Drain Properly
Symptoms: Water remains in the drum after the cycle, clothes are soaking wet, error codes displayed.
DIY Troubleshooting Steps:
First, turn off and unplug the machine completely. Locate the drain pump filter, usually behind a small panel at the bottom front of the machine. Place towels around the area as water will spill out. Slowly unscrew the filter cap counterclockwise and remove any debris, coins, hairpins, or lint buildup. Clean the filter thoroughly under running water.
Next, check the drain hose at the back of the machine. Ensure it’s not kinked, twisted, or positioned too high. The hose should have a gradual downward slope toward the drain point. Disconnect the hose and run water through it to check for internal blockages. Use a plumber’s snake or stiff wire if needed.
Inspect the standpipe or sink where the drain hose connects. Pour water directly into it to ensure proper drainage in your plumbing system.
When to Call Refitec Kenya:
If cleaning the filter and hose doesn’t resolve the issue, the drain pump itself may be faulty. Our technicians can test the pump’s electrical continuity, check for blockages in the internal pump housing, and replace the pump motor if necessary. A failing pump often makes buzzing or humming sounds without actually draining water. This repair typically takes 1-2 hours and prevents potential flooding or mold growth.
2. Spin Cycle Not Working
Symptoms: Clothes remain dripping wet, drum doesn’t rotate at high speed, machine completes cycle but skips spinning.
DIY Troubleshooting Steps:
Start by checking for an unbalanced load, the most common cause. Open the machine and redistribute clothes evenly around the drum. Avoid washing single heavy items like blankets alone; add towels to balance the load. Ensure the machine sits level on the ground by adjusting the feet.
Check if you’ve accidentally selected a “no spin” or “delicate” cycle that uses low spin speeds. Restart with a proper cycle selection.
Some machines have a safety feature that prevents spinning if the lid switch is faulty. Test this by listening for a clicking sound when you close the lid.
When to Call Refitec Kenya:
A worn or broken drive belt is a frequent culprit that requires professional replacement. Our technicians will access the machine’s interior, assess belt condition, and install a new belt with proper tension. We also check the motor coupling, clutch assembly, and motor control board which can all prevent the spin cycle from functioning. These components require diagnostic equipment and technical expertise to repair safely.
3. Water Leaking from the Machine
Symptoms: Puddles around the base, water dripping from door, moisture on floor after use.
DIY Troubleshooting Steps:
First, identify the leak source. For front-load washers, inspect the rubber door gasket for tears, cracks, or foreign objects lodged in the seal. Wipe the gasket clean and check all around the perimeter. Small items like socks can get trapped and prevent proper sealing.
Check all external hose connections at the back of the machine. Tighten the water inlet hoses (both hot and cold) and the drain hose using pliers, but don’t over-tighten. Look for cracks or bulges in the hoses themselves.
Ensure you’re not overloading the machine or using too much detergent, both of which can cause overflow and leaking. Use high-efficiency (HE) detergent for modern machines.
When to Call Refitec Kenya:
Internal leaks require professional diagnosis. Common causes include damaged tub seals, cracked internal hoses, faulty water inlet valves, or a damaged outer tub. Our technicians use specialized tools to pressure-test the system and identify hidden leaks. Door seal replacement requires precise installation to prevent future leaks and maintain washing efficiency. We also check the detergent dispenser drawer and its housing for cracks that can cause water to leak from the top of the machine.
4. Excessive Noise and Vibration
Symptoms: Loud banging, grinding, or squealing sounds, machine “walking” across the floor, rattling during spin cycle.
DIY Troubleshooting Steps:
Remove all items from pockets before washing as coins, keys, and buttons commonly cause rattling. Check inside the drum and rotate it manually to listen for objects trapped between the inner and outer tub.
Ensure the shipping bolts were removed if the machine is new. These large bolts secure the drum during transport and must be taken out before use.
Verify the machine is level by placing a spirit level on top. Adjust the leveling feet by turning them clockwise or counterclockwise until the machine sits stable and doesn’t rock.
Reduce the load size if you’re overfilling the drum. Overloading is a primary cause of excessive vibration.
When to Call Refitec Kenya:
Worn drum bearings create loud grinding or rumbling noises that worsen over time. This is a complex repair requiring complete drum disassembly and should not be delayed as bearing failure can damage other components. Our technicians also check shock absorbers, suspension springs, and the counterweight. A damaged spider arm (the metal support connecting the drum to the shaft) requires immediate professional attention as it can cause catastrophic failure if the drum detaches. We have the specialized tools and genuine parts needed for these intricate repairs.
5. Machine Won’t Power On
Symptoms: No lights, no response when buttons are pressed, completely dead, display blank.
DIY Troubleshooting Steps:
Begin with the basics. Check that the power cord is firmly plugged into both the machine and the wall outlet. Try plugging another appliance into the same outlet to verify power supply.
Check your home’s circuit breaker or fuse box. A tripped breaker is common with washing machines due to high power draw. Reset the breaker if needed.
Inspect the power cord for visible damage, cuts, or burn marks. Examine the plug prongs for discoloration indicating arcing or poor connection.
Some machines have a small reset button, often located near the plug or on the control panel. Consult your user manual and try pressing it.
When to Call Refitec Kenya:
If power reaches the machine but it still won’t start, the issue lies in the internal electronics. Faulty door lock assemblies, control boards, or user interface panels require diagnostic testing and professional replacement. Our technicians use multimeters to test electrical continuity throughout the system, identifying failed components quickly. Control board repairs involve handling sensitive electronics and programming, requiring specialized training. We stock common control boards for major brands, enabling same-day repairs in most cases.
6. Clothes Coming Out Still Dirty or Soapy
Symptoms: Detergent residue on clothes, poor cleaning performance, soap suds overflow, musty smell.
DIY Troubleshooting Steps:
Run a hot water cycle with no clothes using white vinegar or a washing machine cleaner to remove buildup from the drum, hoses, and detergent dispenser. Do this monthly for maintenance.
Check the water inlet filters located where the hoses connect to the machine. These small screens can become clogged with sediment, reducing water flow. Remove and rinse them clean.
Use less detergent, especially with HE machines which require only 1-2 tablespoons per load. Too much soap creates excessive suds that don’t rinse properly.
Ensure you’re selecting the appropriate water temperature and cycle for your load type. Hot water improves cleaning for heavily soiled items.
When to Call Refitec Kenya:
Low water pressure or a faulty water inlet valve can prevent adequate filling, leaving clothes poorly washed. Our technicians test water flow rates and valve operation, replacing valves that fail to open fully. We also check the pressure switch and water level sensor which control how much water enters the drum. A malfunctioning heating element in machines with internal heaters can affect washing performance on warm or hot cycles. These electrical components require safe handling and proper installation that only certified technicians should perform.
7. Error Codes Displayed
Symptoms: Alphanumeric codes on display, machine stops mid-cycle, beeping sounds.
Understanding Error Codes:
Error codes vary by manufacturer but generally indicate specific system failures. Common examples include dE or door error (door not closed properly), OE or drainage error, LE or motor error, and UE or unbalanced load error.
DIY Troubleshooting Steps:
Consult your user manual or search online for your specific model and error code. Many codes can be resolved by simple actions like redistributing the load, cleaning the filter, or closing the door firmly.
Try unplugging the machine for 5 minutes to reset the control board, then restart the cycle.
When to Call Refitec Kenya:
Persistent error codes indicate genuine component failures. Our technicians have access to manufacturer diagnostic software and technical documentation for interpreting codes accurately. We can run diagnostic modes that reveal underlying issues not visible to users. Some errors point to sensor failures, motor problems, or control board glitches that require replacement parts and calibration. Don’t ignore repeated error codes as minor issues can escalate into major failures if left unaddressed.
Preventive Maintenance Tips from Refitec Kenya
Regular maintenance extends your washing machine’s lifespan and prevents costly repairs:
Weekly Tasks:
- Wipe door seals and leave the door open after use to prevent mold
- Remove lint from the gasket and door glass
- Check pockets for objects before washing
Monthly Tasks:
- Clean the detergent dispenser drawer
- Run a hot cleaning cycle with vinegar or machine cleaner
- Inspect hoses for wear or damage
Quarterly Tasks:
- Clean the drain pump filter
- Check and tighten hose connections
- Verify machine is still level
Annually:
- Have a professional inspection by Refitec Kenya
- Replace inlet hoses (every 5 years recommended)
- Deep clean internal components
Emergency Washing Machine Repair – Available 24/7
We understand that appliance emergencies don’t follow business hours. Refitec Kenya offers emergency repair services for urgent situations like severe leaks, electrical issues, or machines stuck mid-cycle with soaked clothes inside.
Contact Refitec Kenya today for immediate assistance:
- Call us for same-day appointments
- Free diagnostic assessment
- Transparent quotes before any work begins
- Professional service you can trust
Don’t let a broken washing machine disrupt your routine. Whether you need a simple repair or complex component replacement, our experienced team in Fourways is ready to restore your appliance to perfect working condition.
Why Professional Repair Beats Replacement
Before buying a new washing machine, consider professional repair by Refitec Kenya:
- Cost-effective: Repairs typically cost 30-50% of a new machine
- Environmentally friendly: Reduces electronic waste
- Quick solution: Same-day repairs vs. waiting for delivery
- Extended lifespan: Professional service adds years to your appliance
- Warranty protection: Our repairs come with service guarantees
A well-maintained washing machine can last 10-15 years with proper care and timely repairs.
Refitec Kenya – Your Trusted Partner for Washing Machine Repair in Fourways
Serving the community with integrity, expertise, and commitment to customer satisfaction. Contact us today to schedule your repair service.