Need genuine TV parts fast? Refitec Kenya offers authentic television components with same-day delivery in Nairobi and nationwide shipping across Kenya. Order online 24/7 and get your TV back to perfect working condition. Call 0704843613
Quick Answers to Your TV Component Questions
Where can I buy genuine TV parts in Kenya? Refitec Kenya supplies 100% authentic TV components from major brands including Samsung, LG, Sony, TCL, and Hisense. Order online at www.refitec.co.ke or visit their Nairobi showroom.
How fast can I get my TV components? Same-day delivery available in Nairobi for orders placed before 2 PM. Countrywide delivery takes 1-3 business days depending on your location.
Are the TV components genuine or counterfeit? All components sold by Refitec Kenya are certified genuine parts sourced directly from authorized distributors, with warranty coverage included.
What TV parts are available? Power supply boards, main boards, T-con boards, backlights, LED strips, screens, remote controls, speakers, and more for all major TV brands.
How much do TV components cost? Prices range from KSh 500 for small parts like remote controls to KSh 25,000+ for major components like display panels, with most common repairs costing KSh 2,000-8,000.
Why Choose Refitec Kenya for Your TV Components?
When your television breaks down, finding the right replacement parts can be frustrating. Counterfeit components flood the market, making it risky to buy from unverified sellers. Refitec Kenya stands out as a trusted supplier of genuine TV components with a proven track record of quality and reliability.
The Refitec Advantage
Refitec Kenya has built its reputation on three core pillars: authenticity, affordability, and accessibility. Every component comes with a manufacturer’s warranty, giving you peace of mind with your purchase. Their extensive inventory means you’re likely to find exactly what you need, whether it’s a common power board or a specialized T-con board for your specific TV model.
The company serves both individual consumers and professional TV repair technicians across Kenya, making them a one-stop shop for all television component needs. Their knowledgeable customer service team can help identify the exact part you need, even if you’re not technically minded.
Complete List of Available TV Components
Power Supply Boards (PSU)
Power supply boards are among the most commonly replaced TV components. Signs you need a replacement include your TV not turning on, clicking sounds when trying to power up, or intermittent power issues. Refitec stocks power boards for all major brands with voltage ratings from 12V to 240V.
Main Boards (Motherboards)
The main board is your TV’s brain, controlling all functions from channel switching to smart TV features. If your TV turns on but shows no picture, has no sound, or won’t connect to WiFi, the main board might need replacing. Refitec carries main boards compatible with various TV models and sizes.
T-Con Boards (Timing Control)
T-con boards control your display panel and translate signals from the main board. Symptoms of a faulty T-con include vertical or horizontal lines on the screen, color distortion, or a completely blank display despite the TV being powered on.
LED Backlights and Strips
Backlight issues are easy to diagnose: if your TV has sound but a very dim picture (visible only in dark rooms), you need backlight replacement. Refitec offers individual LED strips or complete backlight kits, saving you the cost of panel replacement.
Display Panels and Screens
While the most expensive component, sometimes screen replacement is necessary after physical damage or panel failure. Refitec can source panels for most TV models, though availability depends on your specific brand and size.
Remote Controls
Lost or damaged remotes are quickly replaced with genuine OEM remotes or quality universal alternatives. All remotes come pre-programmed or with easy pairing instructions.
Speakers and Audio Components
If your TV’s sound is distorted, crackling, or absent despite proper volume settings, speaker replacement might be needed. Refitec stocks internal TV speakers matching various wattage requirements.
WiFi and Bluetooth Modules
Smart TV connectivity issues often trace back to faulty WiFi or Bluetooth modules. These small components are easy to replace and restore your TV’s smart features.
Inverter Boards
For older LCD TVs, inverter boards power the backlight system. If your TV takes time to display an image or the backlight flickers, the inverter may be failing.
Step-by-Step Guide to Ordering from Refitec Kenya
Step 1: Identify Your TV Model and Required Component
Before placing an order, you need accurate information about your television. Look for the model number on the back of your TV or in the settings menu under “About” or “System Information.” The model number typically includes the brand name, series number, and size (e.g., Samsung UA55TU8000).
Take clear photos of any damaged components if possible. If you’re unsure what part you need, note your TV’s symptoms: Does it not turn on? Is there a picture but no sound? Are there lines on the screen? This information helps Refitec’s team identify the right component.
For boards and electronic components, check for any visible part numbers printed directly on the component. These numbers ensure you get an exact match.
Step 2: Contact Refitec Kenya
Reach out to Refitec through your preferred communication channel:
Phone/WhatsApp: Call or message their customer service line. Share your TV model number and describe the issue or specify the component needed. The team responds quickly and can confirm availability immediately.
Website: Visit www.refitec.co.ke and browse their online catalog. Use the search function to find components by brand or TV model. The website displays current prices and stock availability.
Physical Visit: If you prefer in-person service, visit their Nairobi showroom. Bring your TV model information or even the damaged component for accurate matching. The staff can physically show you the part before purchase.
Email: Send detailed information including TV brand, model number, size, and the component needed or problem description. Attach photos if available. Expect a response within a few hours during business days.
Step 3: Confirm Part Compatibility and Price
Once you’ve contacted Refitec, they’ll verify that the component matches your TV model. This step is crucial because even within the same TV brand and size, different production years might use different boards or parts.
The customer service representative will provide:
- The exact part number
- Current price including any applicable taxes
- Availability status (in stock or order time required)
- Warranty information
- Delivery options and costs
Don’t hesitate to ask questions about installation difficulty or whether you need additional components. Some repairs require multiple parts or specific tools.
Step 4: Place Your Order
After confirming compatibility and price, proceed with your order:
Online Orders: Add items to your cart on the website, provide your delivery details, and choose your payment method. Refitec accepts M-Pesa, bank transfers, and card payments for online transactions.
Phone Orders: Provide your name, phone number, and complete delivery address. The representative will guide you through the payment process, typically via M-Pesa for fastest processing.
Walk-in Purchases: Pay at the counter using cash, M-Pesa, or card. You can take the component immediately or arrange delivery if you prefer.
Ensure you receive an order confirmation with details including item description, price, estimated delivery time, and tracking information if applicable.
Step 5: Make Payment
Refitec Kenya offers flexible payment options to suit different customer preferences:
M-Pesa: The fastest option for Kenyan customers. Send payment to the provided Paybill or Till number, using your order number as the account reference. Payment reflects within minutes.
Bank Transfer: Ideal for larger orders. Use the bank details provided and include your order number in the transaction reference. Payment confirmation takes 1-3 hours during banking hours.
Card Payment: Available for online orders through secure payment gateways. Your card information is encrypted and protected.
Cash: Accepted for walk-in purchases at the physical showroom.
Always request and keep your payment confirmation, whether it’s an M-Pesa message, bank receipt, or sales receipt. This serves as proof of purchase for warranty claims.
Step 6: Track Your Delivery
For deliveries within Nairobi, Refitec offers same-day service for orders confirmed before 2 PM. You’ll receive updates via SMS or WhatsApp as your order is processed and dispatched.
Countrywide deliveries take 1-3 business days depending on your location. Major towns receive faster service, while remote areas may take the full three days. Refitec uses reliable courier services and provides tracking numbers for all shipments.
You can track your order by:
- Checking the tracking number on the courier’s website
- Contacting Refitec’s customer service for updates
- Monitoring delivery status messages sent to your phone
If you provided a WhatsApp number, you’ll receive real-time updates including when the courier is nearby.
Step 7: Receive and Inspect Your Component
When your package arrives, inspect it immediately before signing the delivery receipt:
Check the packaging: Ensure the box isn’t damaged, crushed, or opened. Electronic components are fragile and require careful handling.
Verify the contents: Open the package in the courier’s presence and confirm you received the correct item. Match the part number on the component with your order confirmation.
Inspect the component: Look for any visible damage, scratches, or signs of use. Genuine components should appear new and properly packaged in protective materials.
Check documentation: Your package should include a receipt, warranty card, and installation guide if applicable.
If anything is wrong, damaged, or missing, document it immediately with photos and contact Refitec before the courier leaves. Don’t sign for damaged goods, as this complicates claims.
Step 8: Installation or Professional Service
Depending on your technical skill level and the component type, you can either install it yourself or hire a professional:
DIY Installation: Simple components like remote controls, WiFi modules, or some boards can be replaced with basic tools and YouTube tutorials. Always unplug your TV before opening it. Take photos of cable connections before disconnecting anything to ensure correct reassembly.
Professional Installation: For complex components like main boards, T-con boards, or display panels, professional installation is recommended. Improper installation can damage both the new component and your TV. Refitec can recommend qualified technicians in your area.
Refitec Installation Service: Check if Refitec offers installation services for your location. Some packages include installation, especially for expensive components.
Step 9: Test Your TV Thoroughly
After installation, test all TV functions to ensure the new component works correctly:
- Power on and off multiple times
- Test all input sources (HDMI, USB, antenna)
- Check picture quality at different brightness levels
- Test audio at various volumes
- Try all smart TV features if applicable
- Test the remote control functions
- Leave the TV on for an extended period to check for heat issues
If you notice any problems, document them with videos or photos and contact Refitec immediately while the component is still under warranty.
Step 10: Activate Your Warranty
Genuine components from Refitec come with manufacturer warranties ranging from 3 to 12 months depending on the part type. To activate and maintain your warranty:
Register your purchase: Keep your receipt and warranty card in a safe place. Some components require online warranty registration within a specific timeframe.
Follow usage guidelines: Warranty coverage is void if the component was improperly installed, used beyond specifications, or damaged by electrical surges. Use a surge protector for your TV.
Report issues promptly: If the component fails within the warranty period, contact Refitec immediately. Provide your receipt, warranty card, and description of the problem.
Understand warranty terms: Read the warranty card to know what’s covered. Most warranties cover manufacturing defects but not physical damage, water damage, or improper use.
Tips for Buying TV Components in Kenya
Avoid Counterfeit Parts
The Kenyan market has many counterfeit TV components that look genuine but fail quickly. Always buy from authorized dealers like Refitec who source directly from manufacturers. If a price seems too good to be true, it probably is. Genuine components cost more upfront but save money long-term by lasting longer and coming with warranties.
Know When Repair Makes Sense
Not every broken TV is worth repairing. As a general rule, if repair costs exceed 50% of a new TV’s price, consider replacement instead. However, for newer TVs or high-end models, component replacement often makes financial sense. A KSh 5,000 power board replacement is worthwhile for a 2-year-old TV that cost KSh 60,000 new.
Keep Your TV Model Information Handy
Create a note on your phone with your TV’s brand, model number, size, and purchase date. This information speeds up the ordering process and helps you get accurate quotes. Take a photo of the model number label on the back of your TV.
Consider Buying Common Spares
If you run a repair business or own multiple TVs of the same brand, consider keeping common failure items in stock. Power boards and backlights fail more frequently than other components. Buying in bulk from Refitec may qualify for trade discounts.
Protect Your Investment
After installing new components, protect your TV from future damage by using surge protectors, ensuring proper ventilation, and avoiding electrical overloads. Clean dust regularly from vents to prevent overheating. These simple steps extend component life significantly.
Work with Qualified Technicians
Unless you have electronics experience, hire qualified technicians for board-level repairs. A botched installation can damage expensive components beyond warranty coverage. Refitec can recommend trusted technicians if you need referrals.
Common TV Problems and Their Component Solutions
TV Won’t Turn On
Most Likely Culprit: Power supply board Symptoms: No LED light, no response to remote or buttons, clicking sound when plugged in Solution: Replace the PSU board, typically costing KSh 2,500-6,000
Picture but No Sound
Most Likely Culprit: Speaker failure or audio board Symptoms: Perfect picture, no audio output even at maximum volume Solution: Replace internal speakers (KSh 800-2,500) or audio processing board
Sound but No Picture
Most Likely Culprit: Backlight failure, T-con board, or main board Symptoms: Audio works, screen completely black or very dim Solution: Check backlight LEDs first (KSh 2,000-5,000), then T-con (KSh 3,000-7,000), then main board
Lines on Screen
Most Likely Culprit: T-con board or loose cables Symptoms: Vertical or horizontal lines, partial image display Solution: Replace T-con board or reconnect ribbon cables
No Smart Features
Most Likely Culprit: Main board or WiFi module Symptoms: Can’t connect to internet, apps won’t load, smart features unavailable Solution: Replace WiFi module (KSh 1,500-3,000) or main board
Screen Flashing or Flickering
Most Likely Culprit: Power board or backlight inverter Symptoms: Picture appears and disappears, brightness fluctuates Solution: Replace PSU or inverter board depending on TV type
Frequently Asked Questions
How long does delivery take? Nairobi customers receive orders within 24 hours for same-day orders placed by 2 PM. Other locations take 1-3 business days depending on distance.
Can I return a component if it doesn’t fit? Yes, Refitec accepts returns of unused, unopened components within 7 days if ordered incorrectly. Installation attempts void return eligibility, so confirm compatibility before installing.
Do you offer installation services? Installation services depend on your location. Contact Refitec to inquire about installation options or technician referrals in your area.
What warranty comes with components? Most components carry 3-6 month warranties, while some premium parts have 12-month coverage. Warranty terms are specified at purchase.
Can I order components for commercial projects? Yes, Refitec supplies components for repair shops, hotels, and businesses needing bulk orders. Contact them for trade pricing and volume discounts.
What if the component arrives damaged? Inspect your package upon delivery and refuse damaged shipments. Contact Refitec immediately with photos of damage for replacement processing.
Do you have components for older TV models? Refitec maintains inventory for recent models but can source parts for older TVs. Availability and delivery time vary for discontinued models.
Can you help identify which component I need? Yes, Refitec’s technical team can diagnose your issue based on symptoms and recommend the correct component. Provide detailed problem descriptions and TV model information.
Contact Refitec Kenya Today
Stop struggling with TV problems and get genuine replacement components delivered to your door. Whether you need a simple remote control or a complex main board, Refitec Kenya has the parts and expertise to help.
Order Now:
- Visit www.refitec.co.ke
- Call or WhatsApp their customer service line
- Visit their Nairobi showroom for immediate pickup
Experience the convenience of ordering genuine TV components online with Kenya’s trusted electronics parts supplier. Your TV repair solution is just one click away.
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