Need help with your Samsung TV? Call or WhatsApp: 0704843613
⚡ Quick Answer
| What You Need | Where to Find It |
|---|---|
| Model & Serial Number | Settings → Support → About This TV |
| Label on the TV | Back panel of the TV |
| Original packaging | Barcode sticker on the box |
| Remote not working | SmartThings App on your phone |
Why You May Need Your Samsung TV Model or Serial Number
You’ll typically need this information when:
- Registering your TV for warranty
- Contacting Samsung support or a repair technician
- Ordering the correct spare parts or accessories
- Downloading firmware or software updates
- Checking compatibility with mounts, remotes, or soundbars
Method 1: Find It Through the TV Menu (Easiest)
This is the fastest method if your TV is powered on and working.
Steps:
- Press the Home button on your Samsung remote
- Navigate to Settings (gear icon)
- Scroll down and select Support
- Click on About This TV
- Your Model Code and Serial Number will be displayed on screen
✅ This works on most Samsung Smart TVs from 2016 onwards, including QLED, Neo QLED, The Frame, Crystal UHD, and OLED models.
Method 2: Check the Label on the Back of the TV
Every Samsung TV has a sticker attached to the rear panel.
Steps:
- Carefully look at the back of your TV
- Find the white or silver product label sticker
- Look for fields labelled:
- Model No. or Model Code
- Serial No. or S/N
📌 The label is usually located near the centre-bottom or bottom-right corner of the back panel.
Method 3: Check the Original Box or Packaging
If you still have the original packaging your Samsung TV came in:
- Look for the barcode sticker on the side or bottom of the box
- The sticker will clearly show:
- Model Number
- Serial Number
- Manufacturing date and region code
Method 4: Use the Samsung SmartThings App
Ideal if your TV remote is lost or the screen is damaged.
Steps:
- Download the Samsung SmartThings app on your phone (available on Android & iOS)
- Ensure your phone and TV are on the same Wi-Fi network
- Open the app and tap your TV device
- Go to More Options (⋮) → Information
- Your model and serial number will be listed there
Method 5: Check the e-Manual or Original Receipt
- The e-Manual that came with your TV lists the model number on the cover page
- Your purchase receipt or invoice from the retailer will also include the full model name
How to Read a Samsung TV Model Number
Samsung model numbers follow a specific format. Here’s how to decode it:
Example: QA65QN90BAKXKE
| Part | Meaning |
|---|---|
| Q | Display type (Q = QLED, U = Crystal UHD) |
| A | Region (A = Africa/Middle East) |
| 65 | Screen size in inches |
| QN90B | Series and tier |
| A | Year (A = 2022, B = 2023, C = 2024) |
| KXKE | Country code (KE = Kenya) |
Frequently Asked Questions
Where is the model number on a Samsung TV without a remote?
Go to the back panel of the TV and locate the product label sticker. It contains both the model and serial number without needing a remote.
Is the model number the same as the serial number?
No. The model number identifies the type of TV (shared by many units), while the serial number is unique to your specific TV set.
Can I find my Samsung TV model number online?
Yes — if you registered your TV on the Samsung Members app or Samsung website, log in to view your registered devices and their details.
What if the sticker on the back is worn off or unreadable?
Use the Settings → Support → About This TV method on your TV menu, or check the SmartThings app if your TV is connected to Wi-Fi.
Need Further Help With Your Samsung TV?
If you’re unable to locate your model number, need a repair, or require genuine Samsung spare parts — our Samsung-experienced technicians are ready to assist.
📞 Call or WhatsApp: 0704843613
We offer Samsung TV diagnosis, repairs, screen replacements, software updates, and more — serving customers across Nairobi and beyond.
Last updated: April 2026 | Applicable to Samsung Smart TVs, QLED, Neo QLED, Crystal UHD, The Frame, Lifestyle TVs, and older LED/LCD models.