Appliance Repair in Nairobi & Kenya › 0704843613
Description: Expert Samsung appliance repair solutions in Kenya. Quick fixes for refrigerators, washing machines, dishwashers, and ovens. Refitec Kenya – Your trusted Samsung repair specialists. Call 0704843613
Quick Problem Solver Guide
Refrigerator Not Cooling? Check power supply, clean condenser coils, verify temperature settings, and ensure door seals are intact.
Washing Machine Won’t Drain? Inspect drain hose for kinks, check filter for blockages, and test the drain pump for proper operation.
Dishwasher Not Cleaning Properly? Clean spray arms, check water inlet valve, use correct detergent, and ensure proper loading.
Oven Not Heating? Test heating elements, verify thermostat function, check door seal, and inspect control board.
Ice Maker Not Working? Check water supply line, replace water filter, adjust freezer temperature, and test ice maker assembly.
Dryer Not Drying Clothes? Clean lint filter and exhaust vent, check heating element, and ensure proper airflow.
Microwave Not Heating? Test door switches, check magnetron, inspect high voltage diode, and verify power supply.
Washer Making Loud Noises? Inspect drum bearings, check shock absorbers, tighten loose parts, and balance the load.
About Refitec Kenya
Refitec Kenya is your trusted Samsung appliance repair specialist serving homeowners and businesses across Kenya. With certified technicians and genuine Samsung parts, we provide fast, reliable repairs for all Samsung appliances. Our team understands the unique challenges of maintaining appliances in Kenya’s climate and offers same-day service in Nairobi and surrounding areas.
Why Choose Refitec Kenya:
- Certified Samsung repair technicians
- Genuine Samsung replacement parts
- Same-day service available in Nairobi
- 90-day warranty on all repairs
- Free diagnostic assessment
- Transparent pricing with no hidden fees
Detailed Samsung Appliance Repair Solutions
1. Samsung Refrigerator Not Cooling
Common Causes: Your Samsung refrigerator may stop cooling due to condenser coil buildup, faulty compressor, damaged door seals, or incorrect temperature settings. In Kenya’s warm climate, refrigerators work harder, making regular maintenance essential.
Step-by-Step Solution:
Step 1: Check Power and Basic Settings Verify the refrigerator is properly plugged in and receiving power. Check your circuit breaker or fuse box. Ensure temperature settings are correct: refrigerator at 3°C and freezer at -18°C.
Step 2: Inspect Door Seals Close the door on a piece of paper. If you can pull it out easily, the seal is damaged. Clean seals with warm soapy water and check for cracks or tears. Replace damaged seals immediately.
Step 3: Clean Condenser Coils Unplug the refrigerator. Locate condenser coils (usually at the back or bottom). Use a coil brush or vacuum to remove dust and debris. Kenya’s dusty environment requires cleaning every 3-6 months.
Step 4: Ensure Proper Airflow Don’t overfill the refrigerator. Leave space between items for cold air circulation. Check that air vents inside aren’t blocked by food items.
Step 5: Test the Compressor Listen for the compressor running. It should cycle on and off. If constantly running or not starting, it may be faulty. Feel the sides – they should be warm when operating.
Step 6: Check the Evaporator Fan Open the freezer. If you don’t hear or feel air movement, the evaporator fan may be broken. This requires professional replacement.
When to Call Refitec Kenya: If cleaning coils and checking seals doesn’t resolve the issue, contact Refitec Kenya. Compressor, evaporator fan, or refrigerant issues require professional expertise and specialized tools.
2. Samsung Washing Machine Won’t Drain
Common Causes: Drainage problems typically stem from clogged filters, kinked hoses, blocked drain pumps, or faulty pump motors. Hard water in some Kenyan regions can cause mineral buildup.
Step-by-Step Solution:
Step 1: Safety First Unplug the washing machine from the electrical outlet. Turn off the water supply valves. Place towels around the machine to catch any water spillage.
Step 2: Check the Drain Hose Locate the drain hose at the back of the machine. Straighten any kinks or bends. Ensure the hose isn’t inserted more than 15cm into the drain pipe. Check for blockages by disconnecting and flushing with water.
Step 3: Clean the Drain Filter Most Samsung washers have a filter at the front bottom. Open the access panel. Place a shallow container underneath. Slowly unscrew the filter cap counterclockwise. Remove debris, coins, or lint. Clean the filter thoroughly and reinstall.
Step 4: Inspect the Drain Pump Access the drain pump (usually through the filter opening). Shine a light inside and check for obstructions. Remove any visible debris like socks, buttons, or small items.
Step 5: Test the Drain Pump Motor Run a drain cycle and listen for the pump motor. It should hum or vibrate. If silent, the pump motor may be faulty and needs replacement.
Step 6: Check for Error Codes Samsung washers display error codes. “5E” or “SE” indicates drainage problems. “4E” means water supply issues. Note the code and consult your manual or contact Refitec Kenya.
Step 7: Verify Proper Installation Ensure the drain hose is at the correct height (between 60-90cm from the floor). Too high can prevent proper drainage.
When to Call Refitec Kenya: If the pump motor is faulty, the drain pump assembly needs replacement, or error codes persist after basic troubleshooting, professional service is required.
3. Samsung Dishwasher Not Cleaning Dishes Properly
Common Causes: Poor cleaning results from clogged spray arms, incorrect loading, hard water deposits, wrong detergent type, or faulty water inlet valves. Kenya’s hard water can significantly impact dishwasher performance.
Step-by-Step Solution:
Step 1: Load Dishes Correctly Don’t overcrowd. Ensure water can reach all surfaces. Place larger items at the back and sides. Angle dishes downward toward spray arms. Don’t nest bowls or block spray arm rotation.
Step 2: Clean Spray Arms Remove upper and lower spray arms (usually twist to unlock). Hold under running water. Use a toothpick to clear blocked holes. Check for cracks or damage. Reinstall and ensure they spin freely.
Step 3: Clean the Filter System Remove the lower dish rack. Twist and lift out the filter assembly. Separate the fine filter, coarse filter, and microfilter. Wash under running water with a soft brush. Remove food particles and grease. Reassemble correctly.
Step 4: Use Correct Detergent and Rinse Aid Use only dishwasher-specific detergent (not regular dish soap). Fill the rinse aid dispenser – essential for Kenya’s hard water. Use the recommended amount based on water hardness.
Step 5: Run Hot Water Before Starting Run your kitchen tap until water is hot before starting the dishwasher. This ensures the first cycle uses hot water immediately.
Step 6: Check Water Temperature Dishwashers need water at 49-60°C for effective cleaning. If your water heater is set too low, increase the temperature setting.
Step 7: Use a Dishwasher Cleaner Run an empty cycle with dishwasher cleaner monthly. This removes hard water buildup, grease, and odors. Vinegar can be used as an alternative (place a cup on the top rack and run a hot cycle).
Step 8: Inspect the Water Inlet Valve Turn off power and water. Locate the inlet valve (bottom left inside). Check the screen for debris. Clean carefully with a brush. If the valve is faulty, it won’t fill properly.
When to Call Refitec Kenya: If spray arms are damaged, the water inlet valve is faulty, or internal components like the circulation pump aren’t working, professional repair is necessary.
4. Samsung Oven Not Heating
Common Causes: Heating issues result from faulty heating elements, broken thermostat, damaged door seal, blown thermal fuse, or control board problems.
Step-by-Step Solution:
Step 1: Verify Power Supply Check that the oven is plugged in properly. Test the outlet with another appliance. For hardwired ovens, check the circuit breaker. Reset if tripped.
Step 2: Test Heating Elements (Electric Ovens) Turn on the oven and observe. The bake element (bottom) should glow red. The broil element (top) should also glow when broiling. If an element doesn’t glow, it’s likely burned out.
Step 3: Inspect for Visual Damage Look for blisters, breaks, or holes in heating elements. Check for burn marks on the oven interior. These indicate element failure.
Step 4: Check the Door Seal Inspect the rubber gasket around the door. Look for tears, gaps, or hardening. Heat escaping through a damaged seal prevents proper temperature. Replace if damaged.
Step 5: Test the Thermostat Use an oven thermometer to verify actual temperature matches the setting. Place thermometer in the center and preheat to 180°C. If off by more than 15°C, the thermostat needs calibration or replacement.
Step 6: Examine the Control Panel Check for error codes on digital displays. Ensure all buttons respond properly. If the control panel is unresponsive, it may need replacement.
Step 7: Clean the Oven Thoroughly Built-up grease and food debris can affect heating efficiency. Use appropriate oven cleaner. For self-cleaning ovens, run the cleaning cycle if it’s been a while.
When to Call Refitec Kenya: Element replacement, thermostat issues, control board problems, and gas oven repairs (if applicable) require professional expertise for safety and proper installation.
5. Samsung Ice Maker Not Working
Common Causes: Ice maker problems include frozen water lines, clogged filters, incorrect freezer temperature, faulty water inlet valve, or damaged ice maker assembly.
Step-by-Step Solution:
Step 1: Check Freezer Temperature The freezer must be at -15°C to -18°C for proper ice production. Adjust temperature if necessary. Wait 24 hours for ice production to resume.
Step 2: Verify Water Supply Check that the refrigerator is connected to a water line. Turn on the valve fully. Look for kinks in the water line. Ensure adequate water pressure (20-120 psi).
Step 3: Replace the Water Filter Clogged filters restrict water flow. Samsung recommends changing filters every 6 months. In areas with hard water, change every 3-4 months. Note the location varies by model (inside fridge or bottom grille).
Step 4: Test the Ice Maker Switch Ensure the ice maker is turned ON. Samsung models have different switches – some are arm levers, others are buttons. Check your manual for location.
Step 5: Clear Ice Buildup Turn off the ice maker. Remove the ice bin. Look for frozen clumps blocking the mechanism. Use warm water to melt ice buildup. Dry thoroughly before replacing.
Step 6: Check the Water Inlet Valve Listen for a buzzing sound when the ice maker fills. If silent, the valve may be clogged or faulty. The valve is located at the back bottom of the refrigerator.
Step 7: Inspect the Ice Maker Assembly Look for cracks in the ice mold. Check that the ejector arm moves freely. Ensure the fill tube isn’t frozen (the small tube above the ice maker).
Step 8: Reset the Ice Maker Locate the reset button on your ice maker (usually a small hole or button). Press and hold for 3-5 seconds. You should hear a chime. Wait 24 hours for ice production.
When to Call Refitec Kenya: If the water inlet valve is faulty, the ice maker assembly is broken, or there’s a frozen fill tube deep in the system, professional repair is recommended.
6. Samsung Dryer Not Drying Clothes
Common Causes: Drying issues stem from clogged vents, dirty filters, faulty heating elements, broken thermostats, or inadequate power supply.
Step-by-Step Solution:
Step 1: Clean the Lint Filter Remove the lint screen before every load. Wash with warm soapy water weekly to remove fabric softener buildup. Let dry completely before reinstalling.
Step 2: Check the Exhaust Vent Disconnect the dryer from power. Pull the dryer away from the wall. Disconnect the vent hose. Check for lint buildup inside the hose and exterior vent. Use a vent brush to clean thoroughly. Kenya’s dusty environment can accelerate buildup.
Step 3: Verify Proper Venting Ensure the exterior vent flap opens when the dryer runs. The vent should be as short and straight as possible (maximum 7.5 meters). Replace flexible plastic vents with rigid metal ones for better airflow.
Step 4: Don’t Overload Fill the dryer only 2/3 full for proper air circulation. Overloading extends drying time and strains components.
Step 5: Check Power Supply (Electric Dryers) Electric dryers need 220V. If receiving only 110V, the dryer will run but not heat. Check your circuit breaker – electric dryers use two breakers. Both must be on.
Step 6: Sort Loads Properly Don’t mix heavy items (towels, jeans) with lightweight fabrics. Use appropriate heat settings for fabric types.
Step 7: Inspect the Heating Element For electric dryers, the heating element may be broken. You’ll need to access the element housing. Look for breaks in the coil. This typically requires professional replacement.
Step 8: Test Thermostats and Sensors Multiple thermostats regulate dryer temperature. If faulty, the dryer won’t heat properly. Moisture sensors can also malfunction, causing premature cycle ending.
When to Call Refitec Kenya: Heating element replacement, thermostat testing, sensor issues, and gas dryer problems require professional service for safety and proper diagnosis.
7. Samsung Microwave Not Heating
Common Causes: Microwaves fail to heat due to faulty magnetron, broken high voltage diode, defective door switches, or blown fuse.
Step-by-Step Solution:
Step 1: Verify Basic Operation Check if the turntable rotates and the light turns on. If these work but no heating occurs, the issue is likely with heating components.
Step 2: Test with Water Place a cup of cold water inside. Heat on high for 1 minute. If the water doesn’t warm, the magnetron or related components have failed.
Step 3: Check Door Alignment The door must close securely. Damaged door switches won’t allow heating for safety. Look for damage to door latches or hinges. Listen for proper clicking when closing.
Step 4: Clean the Interior Food buildup can interfere with operation. Clean thoroughly with microwave-safe cleaner. Remove the turntable and roller guide for complete cleaning.
Step 5: Inspect the Waveguide Cover This is a small mica plate or plastic cover on the interior side wall. If burned or damaged, replace it. It prevents grease from damaging the magnetron.
Step 6: Listen for Unusual Sounds A loud buzzing or humming when operating indicates magnetron problems. Clicking sounds may indicate faulty door switches or relay.
When to Call Refitec Kenya: WARNING: Microwaves contain high voltage components that store electricity even when unplugged. Never attempt internal repairs yourself. Magnetron, diode, capacitor, and transformer replacement requires specialized training and safety equipment. Contact Refitec Kenya for all microwave heating issues.
8. Samsung Washing Machine Making Loud Noises
Common Causes: Loud noises indicate worn drum bearings, damaged shock absorbers, loose parts, unbalanced loads, or foreign objects in the drum.
Step-by-Step Solution:
Step 1: Identify the Noise Type Grinding/rumbling indicates bearing problems. Banging suggests unbalanced load. Rattling means loose parts or foreign objects. Squeaking points to belt or pulley issues.
Step 2: Balance the Load Stop the machine. Redistribute clothes evenly. Don’t wash single heavy items alone. Mix small and large items for better balance.
Step 3: Level the Washing Machine Use a spirit level on top of the machine. Adjust the feet until perfectly level. Lock the feet with the provided nuts. Uneven machines vibrate excessively and damage components.
Step 4: Check for Foreign Objects Coins, keys, buttons, or bra wires can get stuck between the drum and tub. Stop the machine. Remove clothes. Rotate the drum by hand and listen for clicking or scraping. You may need to access the space between the inner drum and outer tub.
Step 5: Inspect Shock Absorbers Washing machines have 2-4 shock absorbers that dampen movement. If broken, the drum will bang loudly during spin. This requires accessing the bottom of the machine to check for oil leaks or damage.
Step 6: Test Drum Bearings Unplug the machine. Empty the drum. Try moving the drum up and down. Excessive play or grinding sounds indicate worn bearings. This is a common issue in older machines.
Step 7: Check the Drive Belt For belt-driven models, a loose or damaged belt can cause squeaking. Access the belt by removing the back panel. Look for fraying, cracks, or glazing.
Step 8: Tighten Loose Parts Check that the drain pump, hoses, and panels are secure. Vibration can loosen screws and clips over time.
When to Call Refitec Kenya: Bearing replacement is complex and requires disassembling much of the machine. Shock absorbers, drive belts, and internal component repairs should be handled by professionals to ensure proper installation and avoid further damage.
Preventive Maintenance Tips for Samsung Appliances in Kenya
For All Appliances:
- Use voltage stabilizers to protect against Kenya’s power fluctuations
- Clean appliances regularly to prevent dust buildup
- Schedule annual professional maintenance
- Keep appliances away from direct sunlight and rain
Refrigerators:
- Clean condenser coils every 3-6 months
- Replace water filters every 6 months
- Check door seals monthly
- Defrost manual defrost models regularly
Washing Machines:
- Clean the drain filter monthly
- Leave door open between washes to prevent mold
- Use the correct amount of detergent (less is more in hard water)
- Run a cleaning cycle monthly with machine cleaner
Dishwashers:
- Rinse dishes before loading
- Refill rinse aid regularly
- Clean filter weekly
- Run cleaning cycle monthly
Ovens:
- Wipe spills immediately
- Clean regularly to prevent buildup
- Check door seal annually
- Calibrate temperature yearly
Dryers:
- Clean lint filter before every load
- Clean exhaust vent every 3 months
- Don’t overload
- Inspect venting annually
When to Call Refitec Kenya Professional Repair
While many issues can be resolved with basic troubleshooting, some problems require professional expertise:
Call immediately for:
- Gas leaks or burning smells
- Electrical sparking or smoking
- Water leaking excessively
- Complete failure to power on
- Error codes that persist after basic troubleshooting
- Any repair involving refrigerant, gas, or high voltage
- Structural damage to appliances
- Microwave heating issues (high voltage hazard)
Benefits of Professional Repair:
- Accurate diagnosis saves time and money
- Genuine Samsung parts ensure longevity
- Warranty protection on repairs
- Safety assurance for gas and electrical work
- Expert knowledge of Samsung-specific issues
Contact Refitec Kenya
Nairobi Service Center: Phone: [Your Phone Number] Email: [Your Email] Address: [Your Physical Address]
Service Areas: We provide Samsung appliance repair services across Nairobi, Kiambu, Machakos, and surrounding counties. Same-day service available in Nairobi CBD and suburbs.
Operating Hours: Monday – Friday: 8:00 AM – 6:00 PM Saturday: 9:00 AM – 4:00 PM Sunday: Emergency service available
Emergency Service: 24/7 emergency repairs for refrigeration and critical appliances
Request Service: Visit our website or call us for free diagnostic assessment. Our certified technicians are ready to restore your Samsung appliances to perfect working condition.
Frequently Asked Questions
How much does Samsung appliance repair cost in Kenya? Diagnostic assessment is free. Repair costs vary based on the issue and parts needed. We provide transparent quotes before any work begins. Contact Refitec Kenya for specific pricing.
Do you use genuine Samsung parts? Yes, Refitec Kenya uses only genuine Samsung replacement parts to ensure quality, compatibility, and longevity.
How long does a typical repair take? Most repairs are completed within 2-4 hours. Complex issues requiring parts ordering may take 2-3 days.
Is there a warranty on repairs? All repairs come with a 90-day warranty covering both parts and labor.
Can I repair Samsung appliances myself? Basic maintenance and simple fixes (cleaning filters, checking connections) can be done yourself. However, electrical, refrigerant, and internal component repairs should be left to professionals for safety and warranty reasons.
How often should I service my Samsung appliances? Annual professional maintenance is recommended. High-use appliances or those in dusty environments may benefit from semi-annual service.
What causes most Samsung appliance failures in Kenya? Power fluctuations, hard water, dust accumulation, and improper maintenance are the leading causes of appliance issues in Kenya.
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Last Updated: February 2026