Appliance Repair in Nairobi & Kenya › 0704843613
Expert LG Appliance Repair Services in Kenya | Refitec Kenya
LG appliances are known for their reliability and innovative features, but like all household appliances, they can experience problems over time. At Refitec Kenya, we’ve repaired thousands of LG appliances across Nairobi and surrounding areas. This guide covers the most common LG appliance issues and how to resolve them.
Quick Problem Finder
LG Refrigerator Not Cooling? Check door seals, clean condenser coils, verify temperature settings, and ensure proper ventilation around the unit.
LG Washing Machine Won’t Drain? Clear the drain pump filter, check for kinked hoses, and ensure the drain hose isn’t clogged.
LG Dryer Not Heating? Clean the lint filter and exhaust vent, check the thermal fuse, and verify power supply to the heating element.
LG Dishwasher Not Cleaning Properly? Clean spray arms, check water temperature, use the correct detergent amount, and inspect the filter.
LG Microwave Not Heating? Test with a glass of water, check door latch alignment, and verify the magnetron isn’t failing.
LG Oven Temperature Issues? Calibrate the temperature sensor, check heating elements, and verify the thermostat is functioning correctly.
LG TV Won’t Turn On? Unplug for 60 seconds, check power connections, test with different outlets, and inspect for indicator lights.
Detailed Repair Solutions
1. LG Refrigerator Problems
Issue: Refrigerator Not Cooling Properly
LG refrigerators are among the most popular in Kenya, but cooling issues are the top complaint we receive at Refitec Kenya.
Step-by-Step Solution:
Start by checking the temperature settings. Your LG refrigerator should be set between 2°C and 5°C for the fresh food compartment and -18°C for the freezer. Navigate to the control panel and verify these settings haven’t been accidentally changed.
Inspect the door seals next. Close the refrigerator door on a piece of paper—if you can pull it out easily, the seal is weak and needs replacement. Damaged seals allow cold air to escape, forcing the compressor to work overtime.
Clean the condenser coils located at the back or bottom of your refrigerator. Unplug the unit, pull it away from the wall, and use a vacuum or coil brush to remove dust and debris. In Nairobi’s dusty environment, coils should be cleaned every three months for optimal performance.
Check the evaporator fan inside the freezer compartment. Open the freezer and listen for the fan running. If it’s silent, the fan motor may need replacement—a job best handled by Refitec Kenya technicians.
Ensure proper ventilation around the refrigerator. Leave at least 5-10cm of space on all sides to allow heat dissipation. Many Kenyan homes position refrigerators in tight spaces, which restricts airflow.
Issue: Water Leaking from Refrigerator
Locate the defrost drain at the back of the freezer compartment. This drain can become clogged with ice or food particles. Flush it with warm water using a turkey baster or small funnel. You can also use a pipe cleaner to clear stubborn blockages.
Check the water supply line if your LG refrigerator has an ice maker or water dispenser. Tighten any loose connections and replace cracked tubing. The water filter should be replaced every six months—old filters can cause leaks and reduce water flow.
Inspect the drain pan underneath the refrigerator. Remove the front grille and check if the pan is cracked or improperly positioned. Empty any accumulated water and clean the pan with soapy water.
2. LG Washing Machine Issues
Issue: Washing Machine Won’t Drain or Spin
This is the most frequent LG washing machine problem we encounter at Refitec Kenya, especially during Nairobi’s rainy season when laundry loads increase.
Step-by-Step Solution:
Access the drain pump filter, typically located behind a small door at the front bottom of the machine. Place towels on the floor to catch water. Slowly unscrew the filter cap counterclockwise—water will drain out. Remove lint, coins, buttons, and debris from the filter. Rinse it under running water and reinstall.
Examine the drain hose at the back of the machine. Disconnect it and check for kinks, clogs, or objects blocking water flow. Straighten any kinks and flush the hose with water. The hose should be positioned no higher than 1 meter above the floor.
Check for an unbalanced load. LG washers have sensors that prevent spinning when clothes are unevenly distributed. Redistribute heavy items like towels and jeans evenly around the drum. For future loads, mix large and small items together.
Inspect the door latch. The machine won’t drain or spin if it detects the door isn’t properly closed. Clean around the door seal and ensure nothing is preventing the latch from engaging fully.
Issue: Excessive Vibration and Noise
Verify the washing machine is level. Use a spirit level on top of the machine and adjust the leveling feet at each corner by turning them clockwise or counterclockwise. All four feet should be firmly on the ground with no wobbling.
Remove the shipping bolts if this is a new installation. LG washers come with transit bolts that secure the drum during transportation. These must be removed before use—check the back of the machine for four large bolts.
Check for objects between the drum and tub. Coins, underwire from bras, or small items can slip through and cause rattling. Shine a flashlight into the drum and carefully remove any foreign objects.
Reduce the load size. Overloading is common in Kenyan households trying to save on water and electricity. LG recommends filling the drum only three-quarters full for optimal performance.
3. LG Dryer Problems
Issue: Dryer Not Heating
Step-by-Step Solution:
Clean the lint filter before every load. A clogged filter restricts airflow and prevents proper heating. Remove the filter, brush off lint, rinse with water if necessary, and allow it to dry completely before reinstalling.
Inspect and clean the exhaust vent. Disconnect the dryer from power, pull it away from the wall, and disconnect the vent hose. Use a dryer vent brush or vacuum to remove lint buildup. A severely clogged vent is a fire hazard and significantly reduces drying efficiency.
Check the thermal fuse located on the blower housing or heating element. This safety device cuts power to the heating element if the dryer overheats. Test it with a multimeter for continuity. If the fuse is blown, it must be replaced. Note: The thermal fuse is a one-time device—address the underlying cause of overheating before replacement.
Verify you’re using the correct power supply. LG electric dryers require a 220-240V outlet in Kenya. Insufficient voltage prevents the heating element from functioning properly.
Issue: Clothes Taking Too Long to Dry
Sort loads by fabric type and weight. Drying heavy towels with lightweight shirts increases drying time. Separate items and dry similar fabrics together.
Don’t overload the dryer. Clothes need room to tumble freely for efficient drying. Fill the drum only halfway to two-thirds full.
Clean the moisture sensor bars inside the drum. These metal strips detect when clothes are dry. Wipe them with a cloth dampened with white vinegar to remove detergent residue and fabric softener buildup.
4. LG Dishwasher Issues
Issue: Dishes Not Getting Clean
Step-by-Step Solution:
Clean the spray arms thoroughly. Remove the upper and lower spray arms by unscrewing or unclipping them. Rinse under running water and use a toothpick to clear clogged spray holes. Hard water is common in Nairobi and causes mineral deposits that block these openings.
Check water temperature. Run your kitchen tap until water is hot before starting the dishwasher. LG dishwashers perform best with water at 50-60°C. If your water heater isn’t set high enough, dishes won’t clean properly.
Use the correct amount of detergent. Too little won’t clean effectively; too much creates excessive suds that reduce cleaning power. Follow the detergent manufacturer’s recommendations based on water hardness.
Inspect and clean the filter assembly at the bottom of the dishwasher. Remove it by turning counterclockwise, separate all parts, and rinse under running water. Use a soft brush to scrub away food particles and grease.
Load dishes properly. Don’t overcrowd racks or block spray arms. Place heavily soiled items facing downward and inward. Avoid nesting bowls and cups, which prevents water circulation.
Issue: Dishwasher Won’t Drain
Check the drain hose for kinks or clogs. The hose connects the dishwasher to your sink drain or garbage disposal. Disconnect it and flush with water to clear blockages.
Inspect your garbage disposal if the dishwasher drains into it. Run the disposal to clear any food buildup that might be blocking the connection.
Clean the drain pump. Access it by removing the filter assembly and checking for foreign objects like bones, fruit pits, or glass pieces. Remove any obstructions carefully.
5. LG Microwave Problems
Issue: Microwave Runs But Doesn’t Heat
Step-by-Step Solution:
Perform a simple water test. Place a microwave-safe cup of water inside and heat on high for one minute. If the water doesn’t get warm, the magnetron—the component that generates microwaves—may be failing.
Check the door alignment and seals. The microwave won’t heat if the door doesn’t close properly or if the safety interlocks aren’t engaging. Clean around the door frame and ensure nothing is preventing a tight seal.
Inspect the high voltage diode and capacitor. These components can fail and prevent heating. Testing requires specialized equipment and knowledge—contact Refitec Kenya for professional diagnosis.
Verify you’re not running the microwave empty. Operating a microwave without food or liquid inside can damage the magnetron. Always have something to absorb the microwave energy.
Issue: Turntable Not Rotating
Remove and clean the turntable and roller ring. Food spills can prevent smooth rotation. Wash both pieces with warm soapy water and ensure they’re properly positioned when reinstalling.
Check that the coupler underneath the turntable is properly seated on the motor shaft. It should fit securely with the three prongs aligned correctly.
6. LG Oven and Range Issues
Issue: Oven Temperature Inaccurate
Step-by-Step Solution:
Test the actual temperature with an oven thermometer. Preheat to 180°C and place the thermometer on the center rack. Wait 20 minutes and check the reading. A variance of 10-15°C is normal, but larger differences indicate a problem.
Calibrate the temperature settings. Most LG ovens allow temperature calibration through the control panel. Consult your user manual for specific instructions for your model.
Inspect heating elements. For electric ovens, look for visible damage, blistering, or breaks in the bake or broil elements. Replace damaged elements.
Check the temperature sensor probe. This thin rod at the back of the oven cavity measures internal temperature. If it’s touching the oven wall or damaged, it will give inaccurate readings.
Issue: Gas Burners Won’t Light
Clean the burner ports with a needle or paper clip. Clogged ports prevent proper gas flow and ignition. Remove the burner caps and grates, then carefully clean each port opening.
Check the igniter. It should glow bright orange when you turn the burner knob. A weak or non-glowing igniter needs replacement.
Ensure the burner caps are properly aligned. Misaligned caps prevent ignition even when everything else works correctly.
7. LG Television Problems
Issue: TV Won’t Turn On
Step-by-Step Solution:
Perform a power cycle. Unplug the TV from the wall outlet and wait 60 seconds. This drains residual power and resets the system. Plug it back in and try turning it on.
Check the power cord connection at both the TV and wall outlet. Try a different outlet to rule out electrical issues. Look for bent pins in the power cord connector.
Inspect for standby light indicators. If the LED light at the bottom of the TV responds to the remote or power button, the TV is receiving power but may have a backlight or panel issue.
Test with different input sources. Press the input or source button on your remote and cycle through HDMI ports. The issue might be with your cable box or streaming device rather than the TV.
Issue: Picture Quality Problems
Reset picture settings to factory defaults through the settings menu. Navigate to Picture Settings and select Reset or Default.
Adjust picture mode based on room lighting. Use Standard or Vivid mode in bright rooms and Cinema or Movie mode in darker environments.
Check HDMI cable quality and connections. Poor quality or damaged HDMI cables cause pixelation, color issues, and signal loss. Use certified HDMI cables and ensure firm connections.
When to Call Refitec Kenya
While many LG appliance issues can be resolved with basic troubleshooting, some problems require professional expertise:
- Electrical component failures requiring specialized testing equipment
- Refrigerant leaks in refrigerators or air conditioners
- Gas line issues with ranges and dryers
- Computer board or control panel malfunctions
- Compressor or motor replacements
- Warranty-covered repairs requiring authorized service
Refitec Kenya provides same-day service across Nairobi and surrounding areas. Our certified technicians carry genuine LG parts and have the expertise to diagnose and repair all LG appliance models efficiently.
Preventive Maintenance Tips
Regular maintenance extends the life of your LG appliances and prevents costly repairs:
Monthly Tasks:
- Clean refrigerator door seals and interior
- Wipe down washing machine drum and door gasket
- Clean dryer lint filter housing
- Check dishwasher spray arms and filter
Quarterly Tasks:
- Vacuum refrigerator condenser coils
- Clean washing machine drain pump filter
- Inspect dryer exhaust vent
- Descale dishwasher with white vinegar cycle
Annual Tasks:
- Professional appliance inspection
- Replace water filters in refrigerators
- Check all hose connections for wear
- Test safety features on ovens and ranges
Why Choose Refitec Kenya
With over 15 years of experience serving Kenyan households, Refitec Kenya is your trusted partner for LG appliance repairs. We offer:
- Certified and trained technicians
- Genuine LG replacement parts
- Same-day service availability
- Transparent pricing with no hidden charges
- 90-day warranty on all repairs
- Emergency repair services
Don’t let a malfunctioning appliance disrupt your daily routine. Contact Refitec Kenya today for professional, reliable LG appliance repair services throughout Nairobi and Kenya.
Contact Refitec Kenya:
- Fast response times across Nairobi
- Expert diagnosis and repair
- Affordable rates
- Customer satisfaction guaranteed
This guide is for informational purposes only. Always prioritize safety when attempting repairs. Disconnect power before servicing any appliance, and contact Refitec Kenya professionals for complex repairs or if you’re unsure about any procedure.