Reliable Washing Machine Repair in Spring Valley Estate, Nairobi | Refitec 0704843613
Description: Before you hire an appliance technician, ask these 5 critical questions to avoid poor repairs, overcharging, and repeat breakdowns. Read before you book.
Hiring the wrong technician can cost you more money, waste time, and even permanently damage your appliance. If you want reliable results, you must ask the right questions before allowing anyone to touch your machine.
This guide explains the 5 Questions to Ask Before Hiring an Appliance Technician so you can make a smart, confident decision.
1. Are You Trained and Experienced With My Appliance Brand?
Not all technicians understand all brands. A technician who repairs LG may not be skilled with Bosch, Samsung, Hisense, or Whirlpool.
Ask directly:
- Have you repaired this brand before?
- How many similar repairs have you done?
A qualified technician should answer confidently and give examples. If they hesitate, walk away.
2. Do You Diagnose Before Quoting a Price?
A serious professional never guesses the cost before checking the appliance.
Red flag:
Anyone who gives a fixed price over the phone without inspection.
Correct approach:
- Full diagnosis first
- Clear explanation of the fault
- Transparent repair cost
This prevents surprise charges and unnecessary part replacements.
3. Do You Use Genuine or Compatible Spare Parts?
Cheap or fake parts lead to:
- Repeat breakdowns
- Short appliance lifespan
- Higher long-term costs
Ask clearly:
- Are the spare parts genuine or high-quality compatible?
- Will you show me the faulty part after repair?
A trustworthy technician has nothing to hide.
4. Is There a Warranty on the Repair?
Any professional appliance technician should offer repair warranty.
Minimum expectations:
- Warranty on labor
- Warranty on replaced parts
No warranty usually means no confidence in their own work.
5. Are You Locally Available for Follow-Up Support?
Many problems appear days after repair. If the technician disappears, you’re stuck.
Confirm:
- Are you based locally?
- Can I call you back if the problem returns?
Local technicians are easier to reach and more accountable.
Why These 5 Questions Matter
Asking these 5 Questions to Ask Before Hiring an Appliance Technician protects you from:
- Poor workmanship
- Overcharging
- Repeat appliance failures
- Unqualified technicians
A few minutes of questioning can save you thousands in replacement costs.
Hire a Trusted Appliance Technician Today
If you want honest diagnosis, skilled repair, and reliable after-service support, trust Refitec.
📞 Call Refitec now on 07048433613 for professional appliance repair you can rely on.